Registration system fails
Abigail Neet and Annemarie Schulte
Issue date: 11/11/09 Section: News
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Registration began Monday night and was brought to a screeching halt when the online system crashed at roughly 12:02 a.m.
Student Kelsey King started looking online around 11:30 p.m. picking out her classes. At exactly midnight she said the server completely shut down and she had been trying all day Tuesday and had just been getting the same messages.
"The Web site went down right at 12 last night and wouldn't allow people to access anything in myClackamas. Everything else on the Web site worked still," student Garret Grimm said.
Dean Walch, Website coordinator, Information Technology Services, was too busy to comment on Tuesday because he was working on the portal.
"They are very close to fixing it," Janet Paulson, marketing/media specialist, said Tuesday afternoon.
According to Chippi Bello, enrollment service operation manager, the system has been working on and off and ITS was investigating the problems.
"Last night at midnight, the home page wouldn't load for the longest time," Timothy Chu said Tuesday afternoon in an e-mail. "From about 12:30 a.m. - 6:30 a.m. when I tried, I couldn't get on (none of the links worked). I kept getting the message, 'Could not log in to Web Advisor: Send Failure.' Now I'm getting this message, 'Could not log in to Web Advisor: EnvDMIConnection: connect: IO Exception-java.net.' My friend Garrett managed to register within like a five minute window earlier. It's pissing me off; I want to register for winter term."
Students wanted wanted to register early this term due to classes filling up quickly during fall term.
Bello said students have been patient waiting in the long registration lines. However, walking in to Roger Rook, it was easy to see that students were on edge and frustrated with the system being down.
Tracy Helling tried registering right at midnight and has been trying ever since. She says she has tried somewhere around 20 times.
Emily Philow, a second term student at CCC, said she did not expect the long lines on the first day of registration. She tried registering online this term to avoid the long lines she experienced last term when registering. "I just don't want to stand in line," she said.
Various speculations were made about the cause of the problems. Some students have said that it was caused by a power outage possibly cause by wind. Others have said that the crash was caused by the amount of students registering at the same time.
Chris Clark said he thought it was just that the server was down. William Smith agreed.
Lacey Maller suspected it was because so many students tried to register at the same time.
"The network admin doesn't know what he's doing?" David Enquist questioned about the cause of the problems.
According to Bello, students whose class ended at 2 a.m. Monday night went to Shari's and came back to the college in the morning to register.
Athena Folk tried registering at midnight as well. She said the actual server appeared to be fine, but when she tried to register she kept getting "capacity too full" messages.
Miko Zhang expressed frustration from the system being down and said she tried registering this morning and was unable to. As a result, she was in Rook trying to register in person.
COULD CHANGE: At time of print (last time that we checked) the Web Site was down and was still unable to register students for classes.
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